Contact us
Email us at business@digitforgelimited.com, or send a message below. We reply within two working days.
It helps if you include your device model, its software version, the Freshot version (shown at the bottom of the app's settings) and what happened.
Common questions
How do credits work?
Each new image uses credits. The app shows how many credits a style uses before you start, and your balance is always visible. You get credits with a subscription or by buying a credit pack in the app. If a generation fails on our side, you are not charged for it.
How do I restore my purchases?
Open Freshot, go to Settings and tap Restore purchases. Make sure your iPhone is signed in to the same Apple ID you used to buy. If your purchases still don't appear, email us with the date of purchase and the email on your Apple receipt.
How do I delete my data?
You can delete a single photo, your whole history or your account from inside the app. The steps are below. You can also email us and we'll do it for you.
Why does my result look different from what I expected?
Results are created by AI, so each one is a new interpretation of your photo. Clear, well-lit photos where the subject fills most of the frame give the best results. If you don't like a result, redo it, or try the same style with a different photo.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Freshot. Deleting the app or your account does not cancel a subscription on its own.
How do I contact you?
Email business@digitforgelimited.com. Tell us your iPhone model, iOS version and the app version (in Settings at the bottom), and what happened. We reply within two working days.
Delete your account and data
- To delete one photo or version: open it and tap Delete.
- To delete your history: open Settings and tap Delete history.
- To delete your account and everything in it: open Settings, tap Account, then Delete account, and confirm.
Your photos, results, history and account information are removed from our systems within 30 days.
Can't open the app? Email business@digitforgelimited.com from the email address linked to your account and ask us to delete your data. We'll confirm once it's done.
Deleting your account does not cancel an App Store subscription. Cancel it first in Settings, under your name, then Subscriptions.
Full details are in the Freshot Privacy Policy.